In February, over 170 service users and carers completed the Culture Survey, telling SW London & St George’s MH Trust what their culture is like at the moment. During ‘Creating Our Culture Week’, over 40 service users and carers told them what behaviours they want to see and do not want to see from staff.
SW London & St Georges MH Trust have created their first Values and Behaviours Framework for staff so that it is clear what behaviours are encouraged. The Trust said:
“This is a step toward making our Trust a better place to work and an even better place in which to receive care. The framework underpins our values and will be displayed on every inpatient ward, reception area and community team base. The framework will also be used in the recruitment and training of new staff so that they know what is expected when they interact with other staff and with people who use services, their carers, family members and friends.”
“This programme of behaviour and culture change is really important for the Trust and also to those who use our services. We want to improve the experience of those in our care and change the culture of the Trust so that people have positive interactions with staff much more often, which will help improve the quality of our care.”
“The Making Life Better Together team will begin visiting team meetings across the Trust to present the new framework to colleagues and over the next couple of months, the new framework will be embedded into the Trust’s formal policies.”
“We will also explore the ideas given by service users and carers who attended the follow up ‘Values into Action’ session and take action to implement those they identified as being a priority.”