Values & Behaviours Framework

Values & Behaviours Framework

In February, over 170 service users and carers completed the Culture Survey, telling SW London & St George’s MH Trust what their culture is like at the moment. During ‘Creating Our Culture Week’, over 40 service users and carers told them what behaviours they want to see and do not want to see from staff.

SW London & St Georges MH Trust have created their first Values and Behaviours Framework for staff so that it is clear what behaviours are encouraged. The Trust said:

“This is a step toward making our Trust a better place to work and an even better place in which to receive care. The framework underpins our values and will be displayed on every inpatient ward, reception area and community team base. The framework will also be used in the recruitment and training of new staff so that they know what is expected when they interact with other staff and with people who use services, their carers, family members and friends.”

“This programme of behaviour and culture change is really important for the Trust and also to those who use our services. We want to improve the experience of those in our care and change the culture of the Trust so that people have positive interactions with staff much more often, which will help improve the quality of our care.”

“The Making Life Better Together team will begin visiting team meetings across the Trust to present the new framework to colleagues and over the next couple of months, the new framework will be embedded into the Trust’s formal policies.”

“We will also explore the ideas given by service users and carers who attended the follow up ‘Values into Action’ session and take action to implement those they identified as being a priority.”

Download a summary of the Framework

Mental Health Strategy

Sutton Clinical Commissioning Group in partnership with London Borough of Sutton have developed a “Draft Joint Mental Health and Wellbeing Strategy”.

There was an engagement event on Thursday 2nd May at Belmont Connect. This was to present the joint mental health and wellbeing strategy and to ask Sutton service users for their opinions on it.

Service users, their families and carers were invited to attend.

This is what Sutton CCG and the Borough say:

“The aim of the strategy is to improve the mental health and wellbeing outcomes of our residents in Sutton. We will improve the physical health of people living with serious mental illness and increase life expectancy for this population group. We will focus on prevention and early intervention, whilst delivering a sustainable mental health system in Sutton.

“By engaging with providers and working in partnership with the third and voluntary sector we will transform the mental health and wellbeing of Sutton residents. In order to realise this ambition, multi partners including users, carers and key stakeholders have developed a draft Joint Mental Health and Wellbeing Strategy to provide high quality of care and support to our mental health service users and carers. To do this we recognise that we need to work together in new ways, and make better use of the wealth of good services that are available in the Borough. Making this happen will require improved joint working across organisations in Sutton, and better engagement with local people and communities.

“In delivering our vision for mental health and wellbeing we will be guided by the eight principles set out in NHS England’s Five Year Forward View for Mental Health and the NHS 10 Year Long Term Plan which can be found here:

  • Decisions must be locally led
  • Care must be based on the best available evidence
  • Services must be designed in partnership with people who have mental health problems and with carers
  • Inequalities must be eliminated to ensure all needs are met across all ages
  • Care must be integrated, spanning physical, mental and social needs
  • Prevention and early intervention must be prioritised
  • Care must be safe, effective and delivered in the least restrictive setting
  • The right data must be collected and used to drive and evaluate progress”

Right to Thrive

Right to Thrive

Thrive LDN is a citywide movement to improve the mental health and wellbeing of all Londoners. It is supported by the Mayor of London and led by the London Health Board partners.

Two million Londoners experience some form of poor mental health every year and Londoners’ life satisfaction and feelings of self-worth are lower than the national average. Thrive LDN was established in response to this, with the aim of reducing the number of Londoners affected by poor mental health.

Right to Thrive is a research project to help better understand how discrimination – based on things like background, beliefs and identity – affects a person’s mental health and wellbeing.

By sharing experiences in a safe and confidential way, it is hoped that together people can begin to address mental health unfairness in London.




Serenity Integrated Mentoring

Serenity Integrated Mentoring

Serenity Integrated Mentoring is an approach for professionals to support the very small number of people in every community struggling with complex mental health disorders who are handled by emergency services often, whilst making limited progress towards recovery. It involves pairing staff from a police background with mental health clinical staff to go and meet with someone regularly over a long period of time, at times when they are not in immediate crisis.

It does not replace emergency interventions such as street triage, or take over from the normal mental health care and social services available, but may help to improve someone’s willingness and ability to engage with the services that can help them.

Approaching those who have frequent crises with high risk behaviour and offering combined psychological and behavioural support has shown in pilots to drastically reduce the need for admission or emergency intervention under Section 136 of the mental health act, and often leads to better outcomes for the individuals involved in areas such as employment and relationships.

The NHS plan to introduce the SIM model of care across London, and although it will only initially affect a small number of service users, mainly those with Personality Disorder and high intensity needs, it is thought it will offer a more effective use of resources, and over time can be applied more broadly. To start with SW London St Georges Trust are beginning to implement SIM in Richmond and Kingston, with other boroughs to follow suit over the next few years.

A member of Sutton 1 in 4 Network was involved as a service user representative in SW London and St Georges Trust planning process in March and April, at both the Trust HQ and at the SIM Training in Westminster. The Trust gave a presentation to a wider Audience at a venue in Wimbledon in July.

Generally, this was well received, although there were questions about why other services were failing to help the intended recipients of SIM, and being so narrowly focussed whether this would have any impact on the majority of service users. Some who attended were curious about how diversity was going to be taken into account when this is implemented in different London Boroughs.

Download the SIM London Leaflet